How do I change my restaurant name and address?
Navigate to the Settings tab and click on the edit icon next to the Restaurant Name or Address.
What is the right logo size or dimension to be uploaded?
Square logos work best for customers. If you have any issues please send an email to support@chowmill.com with your logo.
How do I add cuisine types?
Navigate to the Settings tab and click on the edit icon next to Cuisines. Please select all applicable tags as it helps customers with restaurant search.
How do I add additional users to access my vendor portal account?
Please note that only Admin users can access the vendor portal. If you would like to add Admin users please send the name(s) and email(s) at support@chowmill.com and we will have them added to your account. Otherwise you can add contacts from settings tab and clicking on +New next to contacts. Please note that contacts do not have access to the vendor portal and they only receive email notifications.
How do I change the opening hours?
Navigate to the Settings tab and scroll down to the Hours of Operation section. You can change store hours by using the "+"/"-" button for each day.
How do I report store closures for holidays or other events?
Please email us store closures outside the regular hours of operation at support@chowmill.com and we will take care of it on our end.
How do I switch between my restaurants in the restaurant portal?
Navigate to the profile icon on the top right of the vendor portal. If you have multiple restaurants you will be able to select each one from a drop down list.
How do I add new items to the menu?
Navigate to the Menu tab and select Lunch. At the top right use the New Item button to add more items to your menu. Please watch a short demo for the entire workflow. If you run into any difficulties please email us at support@chowmill.com and our onboarding team will assist in completing the task.
How do I remove items from my menu?
Please notify us at support@chowmill.com to remove menu items. We are working on having this feature available and will send out an email update once it is released.
How do I change menu item prices?
Menu item prices can only be changed by notifying us of price updates at support@chowmill.com
Our turnaround time is 24hrs on price updates.
How do I edit the sections in my menu?
Navigate to the Menus tab and select Lunch. You can simply click on any food item to go the detailed view. Use the blue button next to Section to make modifications. Please watch this short demo on the entire workflow.
How do I add option groups for menu items?
Navigate to the Menus tab and select Lunch. You can simply click on any food item to go the detailed view. Scroll to the Options section where you can create or modify Option Groups. Watch a short demo for a complete workflow. If you encounter any difficulties please email us at support@chowmill.com and our onboarding team will assist you.
How do I apply dietary and ingredient tags to my menu items?
Navigate to the Menus tab and select Lunch. You can simply click on any food item to go the detailed view. Scroll to the Dietary Restrictions and click the + Button. Please select all applicable tags. Take your time to accurately apply tagging and make sure you don't miss out on any as it helps customers to search food items from your restaurant. Take a look at a short demo on this workflow.
How do I upload pictures and what size/format?
Navigate to the Menus tab and select Lunch. Simply click the food item that is missing pictures. Click the empty box under Menu Image to upload an image file from your computer.
How many items should i include in my menu?
An ideal menu would be one that appeals to a diverse set of customers and should cover a balanced spectrum of dietary restrictions and ingredients.
Offering healthy, keto friendly, vegan, and vegetarian dishes is generally considered a good practice to attract more orders. On the flip side you also want to avoid an overly extensive menu that becomes operationally challenging.
Talk to us if you need guidance on menu alterations. If you are considering adding more items to your menu or would like to remove some items we can take a look at your menu and provide feedback based on data. Simply send us a short note at support@chowmill.com to have a quick review session.
What's the ideal menu pricing?
Chowmill does not require special pricing. We believe restaurant owners have a much better understanding on how to price their menu. However, we can provide data on what pricing works best to attract high volume so you can try out different models. If you need guidance on pricing please email us at support@chowmill.com
What type of food Chowmill customers order the most?
There is no special criteria or data that suggests a certain food type. In general, well packaged food that is easily handled and consumed by office workers is a good way to analyze your food items.
What if I run out of some items in the menu?
Please notify us at support@chowmill.com and we will disable those items on your menu.
How do i view customer ratings?
Navigate to the Reports tab to see your ratings and reviews.
How should I reply to customer reviews?
Customer rating and reviews are notified to restaurant owners via email notifications. You can simply respond back to the email with any feedback or questions and we will relay that to the customer.
What rating average is considered good or bad?
An average rating of 4.0 or above is considered good. Ratings can be viewed in the Reports tab where you can see your rating's overall average, monthly averages or per dish. Consistently high ratings month over month are a great success metric as opposed to choppy rating averages. If you would like to discuss your rating metrics please email us at support@chowmill.com
Here is an example of a restaurant with consistently great ratings month over month:
Here is an example of a restaurant with mixed ratings and choppy monthly averages:
What can i do to maintain good ratings?
As ratings start to come in you will have a good idea in 2 to 4 weeks about your average and what customers are saying in reviews. If your average is 4 or above then you are in good shape. If lower then you need to look into areas of improvement. For example low ratings could be related to packaging or quantity - either way customer reviews and feedback will provide good hints as to what can be improved. The Reports tab provides great insights on performance metrics for example it includes a breakdown of ratings per dish which is a good way of deciding on what dishes need improvement or can be removed from the menu. Feel free to reach out to us at support@chowmill.com if you would like to discuss your ratings.
Are ratings and reviews public?
Ratings are made public to Chowmill customers. However, reviews are not made public. Restaurant owners receive reviews via email notifications and they can also be viewed in the vendor portal Reports tab.
How can i view my payouts?
Payout details can be viewed in the vendor portal Billing tab. You can also view the order details included in each bill.
What does each bill or payout include?
Bills are finalized each Friday and include a payout for all the orders that were placed in that week. Please feel free to reach out finance@chowmill.com for any queries.
How can I view my order history?
You can view past orders under the Orders tab. The Reports tab also provides insights into your order volume and history.